International Shipping Help

Shipping Help for International Customers

Latest Shipping Information Following Brexit and the Rest Of the World

This applies to all Countries outside of the United Kingdom. When placing orders for adult clothing or equipment we no longer charge non UK customers UK VAT (Tax). When you add an item of adult clothing your cart will look like this.

The image above shows the cost of the shirt plus the postage, when you go to the next page (see below) you will see that the UK Tax has been removed from your cart where you can then make a decision if you would like to carry on with your order, if so check the box of your chosen payment method. Customers from the EU must be aware that they will be charged their Countries tax rate and duties.

This page is here to help you decide which shipping option to choose when placing your order with us. There is also information below to aid you with order tracking once your package is on it's way. If you are ordering from within the UK then please see our SHIPPING HELP page by clicking the link below:

http://www.soccerbox.com/shipping-help

If you choose to have your order sent by courier and refuse your order there will be a surcharge for the return of the order. All couriers charge us for returns. This does not apply to orders sent by Royal Mail.

Europe and Rest of the World Shipping Costs

Shipping costs to Europe and the rest of the world are calculated by weight and vary dependant on the destination. Please us the chart below as a guide, the actual cost will be calculated at checkout and is dependent on the service you choose. Please note some countries in South America have very slow international shipping and may take up to 2 months for delivery.

Method	Europe	Rest of the World
Royal Mail Tracked	5-7 Days from £9.90	7-14 Days from £11.33
International Air Express*	2-3 Days from £22.00	3-6 Days from £22.00

*This service is not available in all countries, please see your shopping cart for an accurate price, or contact us for more information.

For more information on each service and help with tracking please keep reading below.

International Shipping Options

Royal Mail - International Tracked

The Royal Mail International Tracked service is a fully tracked end-to-end service with delivery confirmation available online here:

https://www3.royalmail.com/track-your-item

The International Tracked service is available to 33 countries worldwide that can be found here:

http://www.royalmail.com/international-delivery/coverage

Within Europe the Royal Mail International Tracked service is delivered within 5-7 working days (excluding Saturday and Sunday). Throughout the rest of the world the delivery time is 7-10 working days (excluding Saturday and Sunday).

If you have not received your order within 14 working days then please log into your Soccer Box account and retrieve the tracking number. Alternatively, if you are unable to log in to your account then please refer to your shipping confirmation email for the tracking number or call us on +44 (0) 1785 220 225. You will then be able to track the package via the Royal Mail website here:

https://www3.royalmail.com/track-your-item

If for some reason the Royal Mail website does not display any information relating to your tracking number then please call us on +44 (0) 1785 220 225 or email us at [email protected].

Royal Mail - International Signed

The Royal Mail International Signed service is a service where a signature is taken on delivery with confirmation available online here:

https://www3.royalmail.com/track-your-item

The International Signed service is available to 190 countries worldwide that can be found here:

http://www.royalmail.com/international-delivery/coverage

Within Europe the Royal Mail International Signed service is delivered within 3-5 working days (excluding Saturday and Sunday). Throughout the rest of the world the delivery time is 7-10 working days (excluding Saturday and Sunday).

Royal Mail - International Tracked & Signed

The Royal Mail International Tracked & Signed service is a fully tracked end-to-end service with a signature taken on delivery and confirmation is available online here:

https://www3.royalmail.com/track-your-item

The International Tracked & Signed service is available to 43 countries worldwide that can be found here:

http://www.royalmail.com/international-delivery/coverage

Within Europe the Royal Mail International Tracked & Signed service is delivered within 5-7 working days (excluding Saturday and Sunday). Throughout the rest of the world the delivery time is 7-14 working days (excluding Saturday and Sunday).

If you have not received your order within 10 working days then please log into your Soccer Box account and retrieve the tracking number. Alternatively, if you are unable to log in to your account then please refer to your shipping confirmation email for the tracking number or call us on +44 (0) 1785 220 225. You will then be able to track the package via the Royal Mail website here:

Royal Mail - International Priority

The Royal Mail International Priority service is a more cost effective standard airmail delivery service that does not provide a tracking number or an online tracking service. No customer signature is required on delivery.

The International Priority service is available to 220 countries worldwide that can be found here:

http://www.royalmail.com/international-delivery/coverage

Within Europe the Royal Mail International Priority service is delivered within 5-7 working days (excluding Saturday and Sunday). Throughout the rest of the world the delivery time is 7-14working days (excluding Saturday and Sunday).

If you have not received your order within 15 working days then please contact us on
+44 (0) 1785 220 225 or at [email protected].

Euro (3-4 Days)

The Euro (5-7 days) service is a fully tracked end-to-end service with DPD where a signature is taken on delivery and confirmation is available online here:

http://www.dpd.co.uk/tracking/tracking.do

This service is only available to selected European countries so please feel free to contact us on +44 (0) 1785 220 225 or at [email protected] to check the coverage in your country. Delivery is expected within 5-7 working days (excluding Saturday and Sunday).

http://www.dpd.co.uk/tracking/tracking.do

If for some reason the DPD website does not display any information relating to your tracking number then please call us on +44 (0) 1785 220 225 or email us at [email protected].

International Air Express

The International Air Express service is a fully tracked end-to-end service which will be with one of four courier companies depending on the cost of shipping. These are: DHL, DPD, Fed-Ex and UPS. For all of these services a signature is taken on delivery and confirmation is available online from the relevant websites here:

http://parcel.dhl.co.uk/tracking-a-parcel

http://www.dpd.co.uk/tracking/tracking.do

https://www.fedex.com/fedextrack/WTRK/index.html?action=track&action=track&r=g&fdx=1490

http://www.ups.com/tracking/tracking.html

The services provided by these couriers is only available to selected countries in Europe and throughout the rest of the World so please feel free to contact us on +44 (0) 1785 220 225 or at [email protected] to check the coverage in your country. For all of these services delivery is expected within 5-7 working days (excluding Saturday and Sunday).

If you have not received your order within 7 working days then please log into your Soccer Box account and retrieve the tracking number. Alternatively, if you are unable to log in to your account then please refer to your shipping confirmation email for the tracking number or call us on +44 (0) 1785 220 225. You will then be able to track the package via the appropriate website.

If for some reason the tracking website does not display any information relating to your package then please call us on +44 (0) 1785 220 225 or email us at [email protected].

Useful Tracking Websites

USA (USPS): https://tools.usps.com/go/TrackConfirmAction!input.action

Canada (Canada Post): http://www.canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?execution=e1s1

Mexico (Correos): http://www.correosdemexico.gob.mx/English/Paginas/track.aspx

Brazil (Correios): http://www2.correios.com.br/eng/sys/trackingtrace/default.cfm

Australia (AusPost): http://auspost.com.au/track/track.html

Japan (JP Post): https://trackings.post.japanpost.jp/services/srv/search/input?locale=en

Germany (Deutsche Post): https://www.deutschepost.de/sendung/simpleQuery.html?locale=en_GB

France (Chronopost): http://www.chronopost.fr/transport-express/livraison-colis/tracking

Spain (Correos): http://www.correos.es/ss/Satellite/site/pagina-localizador_envios/busqueda-sidioma=es_ES?idiomaWeb=en_GB

Republic of Ireland (AN Post): https://track.anpost.ie/

Please Note:

Most international orders are received well within the stated shipping times however due to the Worldwide spread of terrorism some Countries are taking extra precautions and doing extra checks on some parcels, we will not able to process any claims for compensation until 45 days after the shipping date of your order.

Contact Us

If you have any questions relating to our international shipping services or you have placed an order and require additional tracking/delivery information then please contact us:

Telephone: +44 (0) 1785 220225

Email: [email protected]

The Soccer Box team